from: kclick@tomlinsons.com
Customers & Friends,
We are disappointed to
announce, once again, that Tomlinson's is
pulling all
Innova, Evo, California Natural, and Healthwise dry
products from our stores, and will
no longer carry these brands until
further notice.
Natura Pet Products--the
brands' manufacturer--has expanded its
initial recall to include
the above dry foods, treats, and bars
for dogs, cats, and ferrets
with an expiration date before 06/10/2014.
Following this Spring's
recall, we were assured by Natura that new
manufacturing and testing
processes ensured a safe, nutritious
product--a claim we trusted
based on +20 years of quality pet foods
and a long-standing
relationship with Natura. We were frustrated
to hear this morning that
those processes were not effective as promised.
You trust us with your
pet's health and well-being, and we take that
very seriously. We are
grateful for your trust, and work to ensure that
when you leave our stores
with a product, it is not only safe, but of
the highest quality. We
sincerely apologize to those affected by
this situation, and promise
that our own quality standards and processes
will be stricter because of
it.
If you purchased a bag of
affected product from Tomlinson's or any
other retailer, please
bring it to any Tomlinson's location
for a replacement
product. Should you have any concerns or
questions about our
standards and policies, please do not hesitate to ask us.
Very Sincerely,
Scott Click
Owner, Tomlinson's Pets
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